NPS is Broken and why is it Leading You Astray
Everyone loves a high Net Promoter Score (NPS), right? It’s a corporate favorite. Companies proudly flaunt their NPS scores as if they’re a sure path to growth. But here’s the hard truth: NPS is broken. Despite its popularity, NPS doesn’t directly drive customer retention or acquisition. In fact, it...
Reclaiming Leadership: Empowering Line Managers with AI
In an era where the demand for effective leadership has never been greater, many line managers find themselves caught between organizational pressures and the need for genuine employee engagement. As companies expand, responsibilities have increasingly shifted to HR, leaving managers struggling to connect with their teams. This article explores...