Category: Strategy

hyper-connectivity, and AI are the constant backdrop of doing business. While digital transformation and artificial intelligence (AI) initiatives have become ubiquitous in boardrooms, many organizations remain trapped in cycles of reactive transformations. These episodic efforts may deliver short-term wins, but they fall short of equipping businesses for sustained relevance....

Everyone loves a high Net Promoter Score (NPS), right? It’s a corporate favorite. Companies proudly flaunt their NPS scores as if they’re a sure path to growth. But here’s the hard truth: NPS is broken. Despite its popularity, NPS doesn’t directly drive customer retention or acquisition. In fact, it...

when your relationship manager ghosts you and cites an internal call that she is on ...

AI is only as good as the data it's fed. High-quality data is crucial for accurate and reliable AI models. Organizations must invest in data quality, availability, and security to unlock the full potential of AI....

The 27th March IPL match between Sunrisers Hyderabad (SRH) and Mumbai Indians (MI) showcased a historic event, with SRH smashing a remarkable 277 runs. Since, of course, they beat their own record and scored a 287. We might have just seen the world of cricket change for ever, for...

The world of enterprise, and the world of retail are quagmires which deals with the intricacies and often the irrationalities of the human mind. That gave rise to the use of dark patterns and the advent of scientific manipulation through the use of behavioral economics. But wait, lets take...

Two wars continue, violence is starting to break out in different European nations and global economic uncertainties continue to loom large. This is making businesses are scrutinizing their IT expenditures, and particularly cloud computing. While cloud adoption has revolutionized business agility and innovation, its associated costs can quickly spiral...

In today’s rapidly evolving fashion retail landscape, consumer expectations have soared to unprecedented heights. They demand not only speed in design and delivery but also hold a keen eye on sustainability standards. Navigating this complex terrain, fashion retailers are dismantling traditional supply chain hurdles to embrace a groundbreaking approach:...

We know, embracing cloud technologies can transform organizations and push them towards highest levels of their businesses. Cloud adoption for organizations may mean Cloud Migration and Migration of traditional / legacy architecture to the cloud, and what already has migrated. A quick check of available stats show the irreversible...

In today’s highly competitive business environment, organizations that prioritize customer centricity have consistently proven to be more successful in their operations. This is particularly important for companies that deal with customers directly. Otherwise, the toll of customer satisfaction will be on revenue and market share. Data around Customer Centricity...