Emerging technology trends for CIOs and CDOs to consider for Customer Experience (CX) strategy.
The Gartner Hype Cycle 2020 forces the CIO, CDO to consider these three emerging tech areas for their Customer Experience...
Digital Transformation must go BIG!
Business transformation programs, in the past, used to focus primarily on productivity improvement— using the “better, faster, cheaper” philosophy. Made sense because disciplined efforts raised productivity, accountability, transparency, execution, and the speed of decision making. It provided quick results to improve the bottom line. This doesn't cut...
Automation with a leaky business case and suspect ROI
There are many situations where Process Automation does not reveal a clear business case. What are the steps in that case?...