In today’s highly competitive business environment, organizations that prioritize customer centricity have consistently proven to be more successful in their operations. This is particularly important for companies that deal with customers directly. Otherwise, the toll of customer satisfaction will be on revenue and market share. Data around Customer Centricity...

Industry captains of the fashion retail industry in India are starting to get curious about deep-tech. One element being facial recognition. Not much has happened yet, though opportunities abound and there are some lessons to be learnt from other retail verticals. In other retail verticals, most of the use...

This is the concluding part of this post on the Gig Economy and the changes it is bringing about in India. Let us now talk about India in specific. We already know that the gig economy has been prevalent in India, for a long time now, especially in agriculture....

Some of our previous conversations around Digital Transformation (DX) have been around the probability of its success in your organization, where it should be led from and so on. We push collaboration, strategic alignment and leadership as the sine qua non, in our DX strategy engagements too. What we...

Gig economy, gig workers, moonlighting, an IT services major firing some 300 people; all suddenly rather topical, isn’t it? Everyone is talking about it and has an opinion. Well, so do we. But, before we get there, let us do a quick snapshot on the genesis and what this...

Here is a post about process execution using four aviation related incidents as examples. No harm was caused in three of those, but in the first one below, people lost lives. In essence flying a plane, and its operations on the ground are expected to be a streamlined process....

Suhas Dutta As we engage with organizations taking baby Digital Transformation steps, we notice commonalities. Some of those commonalities pose stumbling blocks, especially in traditionally run companies. Most, are easy to guess e.g. lack of overall planning or strategy, inadequate investments, leadership / ownership at the wrong level or...

Appears, if you read news reports, that phenomenal percentages of companies have started, accelerated or have completed their Digital Transformation during the last 15 – 18 months due to COVID. Similarly, COVID certainly has dramatically accelerated the pace of cloud adoption . But, these reports need an extent of...

As a technology develops, proliferates, matures along with demand, people start questioning its ability (or lack thereof) to deliver on promised improvements in innovation, new (or increased) revenue streams and cost savings and the like. Those three are the final outcomes in any case. And now, those questions are...

Ethics has become an area of challenge for some players in the management consulting industry. The reason for this is complex in way of implementation....