When your Relationship Manager Ghosts …and Why Company Culture Causes Your Calls to Disappear
when your relationship manager ghosts you and cites an internal call that she is on
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Does Technology build Customer Centricity?
In today’s highly competitive business environment, organizations that prioritize customer centricity have consistently proven to be more successful in their operations. This is particularly important for companies that deal with customers directly. Otherwise, the toll of customer satisfaction will be on revenue and market share. Data around Customer Centricity...
The White Collared Gig Economy – I
Gig economy, gig workers, moonlighting, an IT services major firing some 300 people; all suddenly rather topical, isn’t it? Everyone is talking about it and has an opinion. Well, so do we. But, before we get there, let us do a quick snapshot on the genesis and what this...