Does Technology build Customer Centricity?
In today’s highly competitive business environment, organizations that prioritize customer centricity have consistently proven to be more successful in their operations. This is particularly important for companies that deal with customers directly. Otherwise, the toll of customer satisfaction will be on revenue and market share. Data around Customer Centricity...
Five Deadly Digital Transformation Sins
Some of our previous conversations around Digital Transformation (DX) have been around the probability of its success in your organization, where it should be led from and so on. We push collaboration, strategic alignment and leadership as the sine qua non, in our DX strategy engagements too. What we...
Cloud Adoption – Who is Responsible?
Appears, if you read news reports, that phenomenal percentages of companies have started, accelerated or have completed their Digital Transformation during the last 15 – 18 months due to COVID. Similarly, COVID certainly has dramatically accelerated the pace of cloud adoption . But, these reports need an extent of...