Category: AI at Wrong Speed

Consider a scenario common in modern service environments: two customers sit down at a premium cafe. One requests tea; the other orders black coffee. Fifteen minutes later, the server sets the black coffee in front of the tea drinker without asking a single question. At a micro-level, the task...

The prevailing narrative suggests that AI failure is a 'change management' or 'emotional' problem. In reality, this is a mechanical failure of implementation. Resistance is rarely emotional, it is usually a rational response to broken process logic. When a generative AI tool is 'bolted on' to a manual process,...

Part of the series: AI at the Wrong Speed The organisations that will define enterprise AI over the next decade aren’t necessarily the ones with the largest implementation budgets or the most aggressive deployment timelines. They are the ones that are, right now, doing work that is largely invisible:...

"A P&L figure tells you where the organisation stood at measurement. It says nothing about where it is heading."...

"Speed of deployment and depth of adoption are not the same thing. Walmart and British Airways learned this expensively."...